This product must be removed. It said it was delivered and signed by me, but never showed up. Please help. I purchased an … A buyer claims the item itself is missing from inside the box. • Not an hour later, my package tracker notifies me that the officially non-existent item is scheduled to be delivered on Tuesday. i've received 1 item (amazon delivery). The item was supposed to be delivered to an Amazon Locker, but when I entered the code and the door opened, the locker was empty. This morning, I decided I'd had enough of Amazon and reordered the missing item from B&H, with whom I've never had any problems. Unopened and undamaged delivery box. Missing catalog entry This product is missing necessary information; please add the necessary product information for your home country marketplace. Product details missing essential information. If you win the A-Z, your ODR will not be dinged. If Amazon rejects the claim, the process is over unless the buyer appeals. You can charge the buyer up to a 50% restocking fee but you are probably raising the odds for the buyer to file an A-Z claim. The items were supposed to be here Monday, but didn't arrive. Amazon made me wait two days, and then sent a new package which arrived today. My shipment procedure makes it almost impossible that the item was shipped from my warehouse to FBA with a missing item (item has to be repackaged in order to be shipped). When you’ve picked all the items on the list, tap “Review Replacements” to see the customer’s responses and check for messages via in-app chat. Even though you know items are missing, you will need to prove it to Amazon with more than just words. If Amazon ultimately approves the claim, your account will be debited for up to $2,500 of the value of the buyer’s purchase and shipping. A-to-Z on the Amazon Prime seller’s side. Keep shopping while waiting for the customer’s response. ULPT: Want free items on Amazon? But this may work for home delivery too. If your order was fulfilled by Amazon (FBA) but is missing an item, we apologize for the inconvenience. If Amazon approves the claim, you will have the opportunity to appeal. Amazon says they will launch an investigation on missing items. 5. Amazon refusing to issue refund on missing delivered item So i've been dealing with Amazon for over a week not trying to get a refund for an order I placed. When it comes open up chat support and say the box was empty or just had packing material. FBA item. 4. I've ordered three items on amazon on prime day worth about 100$.amazon used USPS for 2 items and Amazon delivery for 1 item. This doesn't work with third party sellers. Unfortunately, since Amazon does not provide tracking information to third-party sellers for FBA items, Amazon requires the buyer to contact Amazon Customer Service directly to request reimbursement for the missing item. 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