Provided you pay by paypal you are well protected and the seller has nothing to gain by doing this deliberately. eBay Seller not responding to questions about an item Options. A seller does not want to take Paypal for a pickup because if the buyer claims that they didn't receive an item through paypal there is no way to prove that the buyer picked it up. Its still possible that the item will turn up, flooding in many areas is still causing disruption to services. A seller does not want to take Paypal for a pickup because if the buyer claims that they didn't receive an item through paypal there is no way to prove that the buyer picked it up. Maybe something dire has happened to the seller, unforseen things do happen to people which causes sudden problems. by REBboutique. The seller can't, but it will time out. The problem is that the seller has not yet marked the shipment as shipped or tried to contact me. Or what should I do? Note: If you are a CD/Book collector: I would not suggest buying an item in Used-Good condition as it will by definition show signs of wear and use. I have placed an order on 25th of August 2011 and I have not received it yet. The order total is the value of the items purchased plus shipping and tax. Scroll to the bottom of the receipt and click the seller… I never received an item that was bought in April. by ... Have not received item I ordered, seller not responding well Jump to solution. You can contact the seller over email even if they’re not responding to you on Etsy. I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. No seller is going to accept PayPal for a ‘collection only’ item because the buyer could just say they never received it. It's now a week later and still nothing, so yesterday I opened a case as the seller has stopped responding to messages and now isn't responding to the case, I've checked their feedback and it seems that other buyers are in the same boat as me. Dont worry about other buyers they will be able to use the money back guarantee as long as theyve paid by paypal. I sent ebay message to seller to enquire about the item. Click Purchases and reviews. Also, please keep in mind that we match items based on the UPC/ISBN and use eBay catalog photos. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … I never received that one either. Learn more about eBay Money Back Guarantee. Some sellers may also be able to send you out a replacement item, if they have one. by ... Have not received item I ordered, seller not responding well Jump to solution. This is the first time the seller have sold anything on ebay. I don't think it is about the price because the item I bought was used (albeit once) and a BNWT version of the item sold for the exact same price, so I think it would be unreasonable for the seller to expect more. Item not recieved.....seller not responding at all. I even tried reporting that the seller has an phone number that cannot be reached. Scroll to the bottom of the receipt and click the seller… Item not as described and seller not responding Hi, I purchased a mobile phone, I received it but it is faulty and I want to return it for a refund. Dont rush into feedback, just carry on with the dispute, ask ebay  to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. P.S. Thanks, ---------------------------------------------------------------------------------------------------. Your payment has cleared. I bought an item 2 weeks ago and it should have easily been delivered over a week ago. Some sellers may also be able to send you out a replacement item, if they have one. Have not received item I ordered, seller not responding well Jump to solution. Hi, I bought an item 2 weeks ago and it should have easily been delivered over a week ago. To find the seller’s email address: On Etsy.com, click the Your Account icon. I have opened a case and through this whole process, from after the end of the auction, the seller has not communicated with me once. So, I asked him again to provide detailed information on the item i.e. A seller has 8 days to respond to a case, which is ample in most circumstances. Click View receipt next to the order you’re interested in. My user ID: oasisjo I am posting this as a warining or last option to Ebay India. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). Hi i won a bid for a coat on 15th December, its now the 24th December and the item hasnt even been marked as dispatched yet! Your seller needs to ship now. The item you receive may not exactly match the photo, but will contain the same content. Once a buyer opens a request for a refund when they haven't received an item, you must reply within 8 calendar days to resolve the problem with the buyer or the buyer can ask us to step in and help. Have not received item I ordered, seller not responding well Jump to solution. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. I then opened a dispute and sent another message and waited a day, no response so escalated it to a claim. Are you a seller looking to respond to an item not received case? I have messaged the seller yesterday to ask when i am going to recieve my coat but they have not replied. He wants either the purchase or the money. eBay's MBG is superior to Paypal's for Item Not Received, as eBay require proof of delivery, whereas Paypal only require proof of postage. The seller Mr. Ankur Rana 9829580204 is not responding on phone. I had a buyer put in for an item not received - they didn't contact me first. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a … I tried filing an item not received claim, however it seems like I have to wait till the last estimated delivery date which is June 3ed. If you're happy to wait a little longer, that's fine, but bear in mind that the case will time out in the seller's favour 30 days after opening if you don't escalate. Click Purchases and reviews. I have sent him two messages asking about the shipment. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history. Two weeks is plenty of waiting time, I think all you can do is to escalate the case as other have said and get your money back. Item not recieved.....seller not responding at all. In your My eBay Account area, under Seller Account→Buyer Requirements, there’s an area where you can specify who can bid on or buy your items. I've read not to open a case with both eBay and PayPal simultaneously.. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. They claimed to have used first class and that it would've been with me the following day. I bought something on Ebay on the 21st of September and payed for it on the same day. by REBboutique. ... and as I said this item was the only one of its kind on Etsy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. Are you a seller looking to respond to an item not received case? He doesn't have it and you have his money. It's the perfect scam I really want the item and have waited patiently for it because the seller had a 100% feedback, the latest pos feedback just a day before I bought my item, and all the comments talk about fast delivery and item as described. Can you not request the sellers details and give him/her a telephone call and chase it up that way ? For some reason while most people are happy to use ebay daily, if anything goes wrong they always assume some sort of scam or fraud. When I will get them? 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